Schedule

Account Assistant runs continuously in the background. Most of its work is event-driven: an email arrives, a draft is generated, a button is pressed. You do not need to trigger anything for the core inbox workflow to fire.

Inbox Monitoring

Account Assistant polls each rep's Gmail on a regular cadence, roughly every three minutes. When a new email arrives from a covered contact, triage starts on the next poll: classify the thread, decide whether a reply is needed, and begin drafting if it is. The rep sees a draft card in their Slack DM shortly after the email lands.

SLA Tracking

Once an inbound is classified as requiring a reply, an SLA timer starts. Account Assistant evaluates every open thread on a regular cadence and sends alerts as the window approaches and, if needed, when it closes. Timers run for every open thread simultaneously; the rep does not need to do anything to keep them ticking.

On-Demand Queries

Signal queries ("what's happening with a contact?" or "roster") run when you ask. There is no scheduled digest in the channel: you get a fresh pull from the signal store whenever you type the question.

Customer Success Handoffs

When Customer Success posts an analysis card recommending a proactive outreach, and the rep clicks "Draft this," the draft request reaches Account Assistant immediately. It does not wait for the next poll cycle.

Overnight Refresh

Once a day, in the early morning, Account Assistant refreshes the per-rep voice anchors and the list of covered contact domains by scanning each rep's recent Sent mail. This is silent: no notification is posted. The next draft of the day uses the refreshed material automatically.

Availability

Account Assistant is available every day, around the clock. Drafts and alerts arrive in real time as mail lands in the inbox.