Commands
Talk to Account Assistant in its Slack channel by mentioning @Alpheous. For draft approvals and SLA alerts, the agent sends cards directly to each rep's Slack DM: you act on those cards without typing a command.
Check What Is Happening with a Contact
@Alpheous what's happening with [contact or firm name]
@Alpheous any signals on [contact or firm name]
@Alpheous status on [contact or firm name]
Returns a card with signal activity from the past seven days: email threads, HubSpot updates, and meeting notes. Each line shows the source and how recently it arrived. If the name is ambiguous between two contacts or two firms, the agent asks you to clarify before returning results.
View the Full Coverage Roster
@Alpheous roster
@Alpheous active accounts
@Alpheous signals overview
Returns a roster card showing every active contact in your coverage and the count of signals recorded for each in the past seven days. Use this as a quick pulse check across the book before a team meeting or before you plan your week.
Request a Draft for a Specific Thread
Draft requests usually arrive automatically when an inbound email is classified as needing a reply, or as a handoff from Customer Success. If you want to ask for a draft manually for a thread you spotted:
@Alpheous draft a reply to [contact name] about [brief description]
The agent will ask for any context it needs, then post a draft card to your DM.
Ask What Account Assistant Does
@Alpheous help
Returns a short summary of the question patterns the agent supports.
Approval Buttons
When Account Assistant posts a draft to your Slack DM, the card includes four buttons:
| Button | What it does |
|---|---|
| Approve | Sends the reply from your Gmail account immediately |
| Edit | Opens the draft text for you to modify; you confirm before it sends |
| Reject | Discards the draft; the thread stays open in the queue |
| Skip | Leaves the draft pending without sending; the SLA timer continues |
When Account Assistant posts an escalation alert, the card identifies the thread and the signal that triggered it. No automatic action is taken; the rep decides the next step.